Quality
With e-commerce and virtual marketplaces gaining popularity, the logistics industry has emerged as a critical connecting point between the seller
and the buyer. In addition to its growing importance in the B2C segment, the logistics industry’s traditional role in the B2B value chain continues to grow at a breakneck pace.
The logistics operator is an important cog in the well-oiled wheel of any supply chain. It includes transportation of raw materials from various sources to the manufacturers’ factories and finished goods to various warehouses. From here, the logistics industry continues to play a role in reaching the goods to different channel partners, outlets, and end customers.
All this needs well-designed coordination to ensure that the product is delivered on time, without damage to the goods, to the right place. Again, quality assurance plays a critical role in ensuring that best practices are followed in moving the product from one place to another.
Quality assurance ensures an organization’s ability to meet the requirements of their customers while complying with the statutory and regulatory requirements. It facilitates improving customer satisfaction and identify and address risks and opportunities associated with its context and objectives. Finally, businesses implementing a quality management system for quality assurance demonstrate their ability to conform to specified quality management system requirements.