Frequentely Asked Questions
What industries commonly benefit from logistics services? Regardless of the point in the supply chain, most companies can benefit from logistics services. While HPS works with a vast array of industries, HPS has particular expertise in manufacturing, automotive, retail, raw materials, food and beverage, consumer packaged goods, cold-chain network, and government contract logistics.
What transport services does HPS offer? HPS offers a full range of logistics solutions, including full truckload , expedited, less-than-truckload , managed solutions and warehouse solutions. Our transport services include dry van and temperature controlled, intermodal, over dimensional, air cargo and charters, power only and recovery, specialized, transportation, dedicated third-party resource, supply chain, cross docking, warehousing, and distribution. Learn more about our solutions.
How does HPS verify carriers? To drive with HPS, our providers must meet strict standards for operational practices and duration of consistent business operations. They have compliant and appropriate active operating authorities and insurance policies and may be subjected to daily vetting of required operating credentials, safety scores, compliance reporting, and network availability.
Does HPS provide warehousing services? Yes, HPS offers warehousing services. Access to adequate, safe, convenient warehouse space is crucial to the everyday operation of many businesses. HPS offers warehousing and cross-docking services, with access to various dock heights to meet our customers’ needs.
What level of customer service should I expect? HPS starts with a foundation built on an unparalleled customer service model that other providers are, quite frankly, hard-pressed to match. This means that when someone contacts HPS, they’re always going to speak to a live professional within two minutes, tops. Each team member is equipped to have a quote ready in 15 minutes, with a follow up in another 15. That’s the 24/7/365 customer service promise that defines HPS.
Can HPS manage every aspect of my logistics? HPS strives to be seen as the most exceptional and reliable logistics specialist that can expertly move any cargo from origination to its final destination without incident. We use state-of-the-art tracking technology to ensure that you have visibility into your shipment at every stage of its journey. With highly flexible processes and a team-based approach to communication, HPS is fully equipped and ready with a proposed solution.
Will my carrier relationships be negatively affected by working with a HPS? Your carrier relationships will not be negatively affected by using HPS. In fact, HPS serves as an extension of your team, covering capacity issues, providing more diversified access to appropriate transportation modes and services, and more. HPS’s strategic provider network of nationwide carriers who have undergone our strict vetting process makes us a valued partner resulting in your ability to expand capacity and availability of lanes.
What is the benefit of having one third-party logistics provider manage your supply chain including transportation, warehousing, and distribution? Having one third-party logistics provider means you have a single source to manage the needs of your supply chain from transportation, to warehousing, and distribution. This streamlined approach saves you time, resources, and allows you to focus on your business. HPS is the go to third-party logistics provider to partner with for all your supply chain needs. Our managed logistics solutions provide better visibility into your inventory and transportation needs while delivering cost and service advantages with a single, all in one approach that meets your needs.